Staff Turnover and Its Impact on Internal Processes at the District Office of the Ministry of Human Development in Salinas
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Abstract
Effective human capital management is essential for the uninterrupted operational efficiency of public entities. The phenomenon of staff turnover directly affects an organization’s productivity and the uninterrupted continuity of its management functions. The public sector is particularly impacted by this phenomenon, as high levels of employee turnover create challenges for organizational integration, effective knowledge retention, and the achievement of strategic goals. This paper seeks to analyze the impact of employee turnover on the internal operations of the Salinas District Office of the Ministry of Housing and Urban Development (MDH). The author employed a descriptive-correlational approach within a non-experimental framework and a mixed-methods design. From a total population of 350 public servants, a representative sample of 184 was derived using the statistical sampling formula for finite populations. The main data collection techniques used were structured questionnaires, semi-structured interviews, and document analysis. The analysis showed that staff turnover negatively impacts operational continuity, increases the workload, and hinders the transfer of institutional knowledge. Additionally, contractual instability, organizational climate, and a lack of upward career mobility were identified as factors contributing to job mobility. It has been established that the stability of human talent is a critical element for enhancing institutional sustainability, the efficiency of internal processes, and operational effectiveness.
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