Barragan Loayza, G. E., O. F. Moncayo Carreño, and I. G. Ortega Tapia. “Strategic Optimization 2022: Impact of Organizational Management on the Operational Performance of the Returns Department, Exporters of Goods, Zone 5 of the SRI”. Journal of Business and Entrepreneurial Studie, vol. 8, no. 1, Feb. 2024, doi:10.37956/jbes.v8i1.360.