Journal of Business and entrepreneurial
July - September Vol. 8 - 3 - 2024
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e-ISSN: 2576-0971
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Page 49-59
Development of tourism and tourism services in
the canton of Nobol
Desarrollo del turismo y de los servicios turisticos en el
canton de Nobol
Ana Luisa López Brunett
*
Genesis Asuncion
*
ABSTRACT
The study seeks to investigate tourism development
in Cantón Nobol, identify the most popular services
among visitors, and examine areas for improvement
in the local tourism sector. Qualitative and
quantitative research is employed. The study sample
includes tourists between the ages of 13 and 70 to
ensure a diverse representation, while data
collection is done through a digital survey using
Google Forms. The results respond to the TES
research project, "Tourism strategy of products and
services for the strengthening of tourism micro-
enterprises and SMEs in Nobol Canton". They help
to have a complete vision of the perception of
tourism and quality of life in Nobol Canton, pointing
out both strengths and opportunities for
improvement to consolidate its position as a desired
tourist destination. Although Cantón Nobol already
has a solid tourism base and well evaluated services,
there are still areas with potential for growth and
improvement within the regional tourism sector.
Keywords: Tourism, Development, Services,
Nobol, Growth
RESUMEN
El estudio pretende investigar el desarrollo turístico
en Cantón Nobol, identificar los servicios más
MSc. Instituto Superior Tecnológico Universitario Espíritu Santo,
alopez@tes.edu.ec, https://orcid.org /0000-0001-7040-3807
MSc. Instituto Superior Tecnológico Universitario Espíritu Santo,
gcasuncion@tes.edu.ec
https://orcid.org /0000-0003-2448-716X
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50
populares entre los visitantes y examinar las áreas de
mejora en el sector turístico local. Se emplea
investigación cualitativa y cuantitativa. La muestra del
estudio incluye turistas de entre 13 y 70 años para
garantizar una representación diversa, mientras que
la recogida de datos se realiza mediante una encuesta
digital utilizando Google Forms. Los resultados
responden al proyecto de investigación TES,
"Estrategia turística de productos y servicios para el
fortalecimiento de las microempresas y PYMES
turísticas del Cantón Nobol". Ayudan a tener una
visión completa de la percepción del turismo y la
calidad de vida en Cantón Nobol, señalando tanto
fortalezas como oportunidades de mejora para
consolidar su posición como destino turístico
deseado. Si bien el Cantón Nobol ya cuenta con una
sólida base turística y servicios bien evaluados, aún
existen áreas con potencial de crecimiento y mejora
dentro del sector turístico regional.
Palabras clave: Turismo, Desarrollo, Servicios,
Nobol, Crecimiento
INTRODUCTION
Given the growing interest in the tourism potential of Canton Nobol, there is an urgent
need to investigate and understand in depth the current state of tourism development
and services offered in this region. This study is presented as a unique opportunity to
explore the strengths, weaknesses, opportunities and threats that characterize tourism
in Nobol. It also provides the possibility of identifying areas for improvement and
potential, with the ultimate goal of promoting sustainable, inclusive and quality tourism
that benefits both the local community and visitors.
The problem identified in this study lies in the lack of exposure of certain tourist
attractions in the canton of Nobol, where the information available is limited mostly to
the Sanctuary of Narcisa de Jesus, leaving other equally relevant attractions of the town
in the background. This situation implies a loss of opportunities to promote and enjoy
the tourist wealth of the canton in its entirety, which suggests the need for greater
diversification in the dissemination of the different destinations and experiences that
Nobol has to offer its visitors.
The problems identified in Nobol Canton reveal a worrisome situation regarding the
lack of exposure and promotion of its various tourist attractions. In a scenario where
only information about the Sanctuary of Narcisa de Jesus is emphasized, other
attractions of equal importance are relegated to the background, thus depriving them of
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51
the attention and recognition they deserve. This limitation in the dissemination of the
tourism offer not only reduces the opportunities to enjoy the unique experiences that
the canton has to offer, but also represents a loss of economic potential for the local
community and an obstacle for the integral development of tourism in the region.
Lack of exposure of lesser-known tourist attractions can also contribute to saturation
and congestion at popular sites, such as the Narcisa de Jesus Sanctuary. Excessive
concentration of tourists in a single destination can generate negative impacts on the
visitor experience, such as long lines, crowds and a sense of saturation that diminishes
the enjoyment of the place. At the same time, this situation can cause an imbalance in
the distribution of the economic benefits of tourism, concentrating them in a few places
while others go unused, which affects the sustainability and equity of tourism
development in the canton.
In addition, the failure to diversify and promote tourism can limit the knowledge and
appreciation of the cultural, natural and historical richness of Cantón Nobol. By focusing
exclusively on a single attraction, the opportunity to highlight the variety of experiences
available, such as a visit to Hacienda San José, river trips on the Daule River, or the
celebration of local festivities, is lost. This lack of visibility not only affects the external
perception of the canton as a tourist destination, but also reduces the opportunity to
generate pride and a sense of belonging among the residents themselves, who may not
be aware of all the options available in their own surroundings.
The objective is to inquire about tourism development in Cantón Nobol and identify the
services that are most popular with visitors. It is also proposed to explore the areas that
require improvement within the tourism sector of the town. This approach seeks to
provide a holistic view of the tourism dynamics in Nobol, thus allowing the formulation
of effective strategies aimed at strengthening the tourist experience and promoting
sustainable development in the region.
It is imperative to inquire about tourism development in Cantón Nobol for several
fundamental reasons. First, tourism plays a crucial role in the economic growth and
sustainable development of local communities (Villacis, L. 2023). By understanding the
current state of tourism in Nobol, opportunities can be identified to strengthen and
diversify tourism offerings, which in turn can generate employment, foster
entrepreneurship, and increase income in the region. In addition, well-managed tourism
can contribute to the conservation of cultural and natural heritage, thus promoting the
preservation of local resources and identity.
In order to carry out this research, it is essential to understand how visitors perceive
the tourism services available in Nobol Canton. Identifying the services that are most
popular with tourists provides valuable information about the strengths of the
destination, allowing these areas to be enhanced to improve the visitor experience. In
addition, this analysis can help highlight the unique and differentiating aspects of Nobol,
which can be key to attracting new visitors and fostering the loyalty of repeat tourists.
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Exploring areas for improvement within Nobol's tourism sector is essential to ensure
balanced and sustainable tourism development in the locality. By identifying and
addressing existing deficiencies, such as the lack of promotion of certain tourist spots or
insufficient infrastructure and services, corrective measures can be implemented to
improve the quality and competitiveness of the destination. In addition, this research
provides a solid basis for long-term strategic planning, helping to guide investments and
public policies aimed at strengthening tourism as an engine of development in Cantón
Nobol.
Understanding the different conceptions or points of view of specialists in the field is
fundamental to understand the relevance of the analysis of tourism growth and its
capacity to revitalize a specific sector or community, generating both economic and
tourism opportunities regardless of the geographic location to which this impulse is
directed.
According to Sutty, H., et al. (2023), tourism has emerged as a socioeconomic activity
of great global significance, causing significant repercussions in several areas, ranging from
the environment, culture and society to, of course, the economy. At the environmental
level, tourism can have both positive and negative effects, ranging from the conservation
of natural areas to environmental degradation due to overexploitation. In addition, the
cultural exchange and interaction between people from different backgrounds that
occurs in tourism contributes to cultural diversity and mutual understanding between
different communities.
Chafla, Z. (2022) approaches the definition of tourism from an integral perspective that
highlights the diversity of tourism experiences and products available in the region. It
emphasizes the importance of understanding tourism not only as the simple act of visiting
a place, but as an enriching experience that involves interaction with local culture, nature
and communities.
The author highlights the need to develop a varied and authentic tourism offer that
reflects the identity and values of the Canton, thus promoting sustainable and
responsible tourism that contributes to the economic and social development of the
region, thus also opening the way for this type of proposal to be developed in different
destinations.
When thinking about tourism, it is most common to imagine people who travel to
explore places of interest, visit friends or family, vacation and enjoy moments of fun.
These tourists may spend their free time participating in a variety of activities such as
sports, sunbathing, socializing, singing, hiking, walking, reading or simply enjoying the
environment, as defined by Morocho, D. (2014) in his study on the Evaluation of the
Tourism Potential of the Nuevo Rocafuerte Parish, Province of Orellana for the Design
of a Sustainable Tourism Product.
Authors such as Ruiz, D. (2017), even mention to us that, the activities carried out by
individuals during their trips and stays in places other than their usual environment, for
a period of time that does not exceed one year, for purposes that may include leisure,
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business and other reasons, is also considered as tourist activities or ways of calling
tourism.
For Anchundia, G. (2023), demand behavior is the set of actions, choices and preferences
that visitors make when planning, organizing and carrying out their trips to this city. This
includes aspects such as the selection of destinations, the choice of tourist activities and
experiences, the factors that influence decision-making, as well as spending habits and
frequency of visit. The study aims to understand the interaction of these elements and
their impact on tourism demand in Manta, providing essential data to develop strategies
for tourism promotion and development.
The quoted by Cajilema, F. (2022), tells us that alternative tourism is derived from
adventure tourism, where the traveler has the opportunity to find and satisfy his quest
to improve his physical condition, reduce stress and, therefore, improve his overall well-
being. In addition, he can experience a sense of accomplishment by overcoming a
challenge posed by nature, where the experience is limited solely to the interaction
between the tourist and the natural environment. Therefore, sports competitions or
activities considered "extreme", where the challenge is focused on time or overcoming
the human being itself, are excluded.
For Cobeña, M. (2018), implementing an effective tourism management model
contributes to increasing the influx of international tourists, optimizing the preservation
of natural resources, and diversifying the activities available to visitors, such as exploring
waterfalls and rivers, participating in local events, contemplating landscapes, and
appreciating nature, all without causing negative impacts on the environment.
Not only can this increase international tourist arrivals, but it also allows local natural
resources to be protected more efficiently. In addition, diversifying the activities available
to visitors, from exploring waterfalls and rivers to participating in local events, enriches
the tourism experience and promotes a deeper appreciation of nature, all without
compromising the integrity of the environment.
As found by Serrano, A., & Pucha, E. (2017), tourism demand involves the movement of
people to different destinations and their stay in them, which includes aspects such as
the type of accommodation and the activities carried out during the visit. In addition, it
encompasses all goods and services necessary for the trip from the place of residence
to the destination, as well as during the stay at the destination.
According to the authors, tourism demand also includes all the goods and services
required both for travel from the place of residence to the destination and to satisfy
needs during the stay at the destination. In other words, it encompasses all facets of the
trip, from planning to the experience at the destination.
The perspective of Guerra, M. (2021), gives initiative to other types of tourism such as
inclusive tourism, which is defined as a form of tourism that guarantees equal
opportunities for all people, allowing them to participate fully in all tourism activities in
a safe, comfortable, autonomous and normalized manner. In addition, it seeks to
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generate economic profitability for both people with disabilities and companies in the
tourism sector.
MATERIALS AND METHODS
To address the research process on Tourism Development and Tourism Services in
Nobol Canton, an approach that combines both qualitative and quantitative methods has
been designed. This strategic choice is based on the need to obtain a comprehensive and
detailed understanding of the tourism situation in the locality, as well as the perceptions
and experiences of visitors. According to Faneite, S. (2023), qualitative research will
allow in-depth exploration of tourists' motivations, opinions and behaviors, while
quantitative research will provide numerical data to support and complement these
findings.
As for the study sample, it has been defined that the participants will be tourists between
the ages of 13 and 70. This selection is based on the premise of capturing a wide range
of perspectives and experiences, ranging from adolescents to older adults, who may have
different interests, preferences and needs in terms of tourism. This diversity in the
sample ensures a more complete and accurate representation of the tourism population
of Cantón Nobol.
For data collection, specific techniques will be used, including observation sheets and
records, as well as a results tabulation system to organize and analyze the information
collected (Gonzáles, J. 2020). In addition, a digital survey instrument created through
Google Forms will be used. This tool offers a number of advantages, such as ease of
access and participation for respondents, the ability to collect data efficiently, and the
ability to generate detailed reports and statistical analysis from the results obtained.
The research process on Tourism Development and Tourism Services in Nobol Canton
is based on an integrated approach that combines qualitative and quantitative methods.
The study sample includes tourists of various ages to ensure a broad and varied
representation, while the data collection techniques, along with the use of a digital survey
through Google Forms, will facilitate the collection and analysis of relevant information
to understand and improve tourism in the locality.
RESULTS
The results obtained have revealed that the canton of Nobol offers a detailed perspective
on various aspects of life and tourism in this region. Among the questions posed, one of
the most salient inquired about satisfaction with the quality of local agricultural products
such as the great variety of fruits: oranges, watermelons, mangoes, plums, etc. The data
showed that a significant 65.7% of the respondents were satisfied, while a remarkable
31.4% were very satisfied, thus showing a majority level of approval.
Similarly, the accessibility of tourist attractions, such as the banks of the Daule River,
was explored, and it was found that a considerable 48.6% consider them to be accessible,
while an encouraging 34.3% perceive them as very accessible, suggesting a tourist
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infrastructure that is well valued by the population. In addition, the quality of the Nachita
river tours was evaluated, obtaining a majority positive response, with 62.9% rating them
as good and an encouraging 34.3% considering them excellent, which highlights the
general satisfaction with this tourist offer.
Regarding visits to emblematic tourist sites in Cantón Nobol, such as Garza Roja,
Pechiche and Tierra Viva, it was observed that a significant 45.7% of respondents
reported an excellent experience, while an encouraging 40% expressed their desire to
visit them in the future, indicating a potential for growth in local tourism. In relation to
the importance of the sanctification of Narcisa de Jesus for religious tourism in the
region, a mostly positive opinion was observed, with a remarkable 65.7% considering it
very important, which underlines its relevance in the local tourism dynamics.
In the religious sphere, participation in the festivities in honor of Narcisa de Jesus was
inquired about, where it was noted that a significant 25.7% described the experience as
memorable, while a significant 45.7% expressed interest in attending in the future, thus
indicating a deep-rooted connection to local traditions. The visit to Hacienda San José
was also the subject of analysis, with a significant 57.1% expressing interest in visiting in
the future, suggesting a potential tourist attraction that deserves to be explored.
These results help us justify what Pérez, A., & Sarabia, M. (2022) stated in their study
entitled "Alternative tourism: religious tourism activities as a development strategy for
Nobol canton", where they considered it imperative to examine the level of importance
that tourists attach to the Nobol Sanctuary. It was found that visitors consider this
sanctuary to be the canton's main tourist attraction, which suggests the need to develop
promotional strategies focused on this resource. In addition, it is crucial to ensure
proper conservation and maintenance so that the sanctuary can withstand the impact of
tourism.
On the other hand, the residents pointed out that the Fiesta de Santa Narcisa de Jesús
is the festival that receives the largest number of visitors. This situation merits a
promotion and diffusion at national level, as long as the necessary infrastructure and
conditions are in place to offer quality tourist services in accordance with the influx of
people that could arrive.
As for the Museum and Chapel "Narcisa de Jesus", it was found that the majority of
respondents, 51.4% described it as interesting and well maintained, although a small
percentage of 17.1% suggested that it could benefit from improvements. When asked if
they would recommend Cantón Nobol as a tourist destination, an encouraging 54.3%
responded affirmatively, while a significant 28.6% would do so with some reservations,
suggesting a generally positive perception of the place.
In the SWOT analysis conducted by Lomas, V., & Ibarra, K. (2022). In their study on
local tourism management for the territorial development of Nobol Canton, they
manage to specify one of the shortcomings of the canton, which is related to the lack of
comprehensive strategies for tourism promotion and dissemination. Although there is a
website, it focuses only on the main attraction, the Santa Narcisa de Jesús National
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Sanctuary. However, the destination lacks a centralized space where you can consult the
activities available when visiting Nobol, as well as the events scheduled for the patron
saint or canton festivities.
These findings are useful for contrasting tourists' impressions of their experience in
Nobol with other suggestions aimed at boosting tourism. For example, improving the
area's publicity, which should focus not only on the Santa Narcisa de Jesús National
Sanctuary, but on all the attractions available in the region.
The results obtained through the survey provide a comprehensive view of the dynamics
of both daily life and tourism in the canton of Nobol. One of the highlights of the
research focused on the perception of the quality of local agricultural products, which
include a wide range of fruits such as oranges, watermelons, mangoes, plums, among
others. These findings reveal a significant trend towards satisfaction among respondents,
with a notable proportion expressing levels of both satisfaction and high satisfaction,
suggesting a generalized endorsement of the quality of agricultural products available in
the region.
The authors examined the accessibility of the canton's tourist attractions, including the
banks of the Daule River. They observed that a considerable proportion of respondents
considered these places to be accessible. These findings indicate a positive valuation of
the tourism infrastructure by the local population. Likewise, the perception of the
Nachita river tours was evaluated, and it was found that most of the participants rated
them as good or excellent; this result highlights the generalized satisfaction with the
tourism offer related to these tours.
The analysis of the results revealed that the visit to the emblematic tourist sites of
Cantón Nobol generated an excellent experience for a significant portion of the
respondents. In addition, an encouraging number expressed interest in visiting these sites
in the future, suggesting a potential for growth in local tourism. Regarding the
importance of the sanctification of Narcisa de Jesus for religious tourism in the region,
a mostly positive trend was observed among the participants, highlighting its relevance
in the local tourism dynamics.
With respect to participation in the festivities in honor of Narcisa de Jesus in the survey
received a significant response, with a considerable percentage describing the experience
as memorable and another important percentage showing interest in attending in the
future, which supports the deep-rooted connection with local traditions. Likewise, the
high proportion of respondents expressing interest in visiting Hacienda San José
reinforces the idea of a potential tourist attraction in the region, coinciding with the
need identified by Pérez, A., & Sarabia, M. (2022), to develop promotional strategies
focused on the Nobol Sanctuary and ensure its adequate conservation to sustain the
impact of tourism.
The results obtained regarding the "Narcisa de Jesús" Museum and Chapel show a mostly
positive perception among respondents, with more than half describing it as interesting
and well maintained. However, a significant percentage suggests that it could benefit
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from improvements, which coincides with the shortcoming identified by Lomas, V., &
Ibarra, K. (2022), in their study; the lack of a broad strategy for tourism promotion and
dissemination, as noted by the authors, is reflected in the need for greater attention to
other attractions in the canton beyond the Santuario Nacional Santa Narcisa de Jesús.
This finding underscores the importance of diversifying tourism offerings and promoting
them effectively to maximize the region's tourism potential.
Further studies on the development of tourism and tourism services in Cantón Nobol
present an invaluable opportunity to delve deeper into various aspects of this key sector.
Questions of interest could include the impact of tourism on the local economy, the
perception of residents and tourists on the quality of tourism services offered, the
effectiveness of promotion and marketing strategies, as well as the identification of
possible areas for improvement in tourism infrastructure and management.
This research would not only contribute to a more complete understanding of the
current situation of tourism in Nobol, but would also provide crucial insights for the
design of policies and actions aimed at enhancing this sector in a sustainable and beneficial
way for the local community.
CONCLUSIONS
The results obtained through the study on the Development of Tourism and Tourism
Services in Nobol Canton provide a comprehensive and revealing vision of the current
state of this important industry in the region. First, the positive assessment of the local
tourism infrastructure stands out, especially in terms of accessibility to attractions, such
as the banks of the Daule River, which suggests an environment conducive to enjoyment
and exploration by visitors. In addition, the general satisfaction with the Nachita river
tours highlights the quality of the tourism offer related to this activity, which contributes
to enriching the tourist experience in the canton.
On the other hand, the research also reveals a highly satisfactory tourism experience
for a significant portion of respondents during their visit to Nobol Canton's emblematic
sites. This positive perception, along with the expressed interest in revisiting these places
in the future, points to a potential for growth in local tourism and highlights the
importance of continuing to promote and preserve these key destinations for attracting
visitors.
However, areas for improvement are identified within Nobol's tourism sector. Despite
the mostly positive perception of the "Narcisa de Jesús" Museum and Chapel, there is a
clear need to implement improvements to optimize its offer and promotion. This lack
of a comprehensive strategy for tourism promotion and dissemination, as pointed out
by the authors, highlights the importance of diversifying the tourism offer and promoting
it effectively to maximize the region's tourism potential.
In conclusion, while Cantón Nobol has a solid tourism base and well-valued services,
there are opportunities to further strengthen and improve the tourism offerings in the
region. This study provides valuable guidance for future actions aimed at promoting
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sustainable, inclusive, and quality tourism in Nobol that benefits both visitors and the
local community.
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