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Asset management system according to ISO 55000
standard in the production process
Sistema de gestión de activos según norma ISO 55000 en el
proceso de producción
Mercedes Cleopatra Moreira Menéndez
*
Isamar Lissette Morán Cerezo
*
Jonathan Isaías Boero Cerezo
*
Leonardo Arturo Baque Mite
*
ABSTRACT
The undocumented processes, the lack of a record
with specifications of machinery, procedures,
operational use; causes the maintenance to be
developed in an empirical way. The objective of this
research is to develop an asset management model
using ISO 55000 standards, focused on improving the
production processes of balsa blocks in the company
Tecnoblock S.A. The analytical, deductive and
inductive methods were used to diagnose the
production process. As a result, the maturity level
analysis was obtained, which consists of; diagnosis of
the current situation of the production system,
SWOT analysis, verification of compliance with the
parameters of the standard, requirements in the
context of planning, operation, evaluation,
performance and improvement. It was concluded
that the development of an asset management model
applying ISO 55000 standards, it is necessary to
* Universidad Técnica Estatal de Quevedo, Faculty of Industry and
Production Sciences, mmoreira@uteq.edu.ec, https://orcid.org/0000-
0003-2031-7673
Quevedo State Technical University Faculty of Industry and Production
Sciences, , isamar.moran2015@uteq.edu.ec, https://orcid.org/0000-
0003-1503-8450
Quevedo State Technical University, Faculty of Industry and
Production Sciences, jonathan.boero2014@uteq.edu.ec,
https://orcid.org/0000-0001-8569-8417
Quevedo State Technical University, Faculty of Industry and
Production Sciences, lbaque@uteq.edu.ec, https://orcid.org/0000-
0003-3079-4617
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38
specify in detail each of the requirements described
by the standard.
Keywords: Asset Management System, ISO 55000
Standard, SWOT analysis, maturity level.
RESUMEN
Los procesos no documentados, la falta de un registro con especificaciones de
maquinarias, procedimientos, uso operativo; ocasiona que el mantenimiento se
desarrolle de forma empírica. El objetivo de esta investigación es desarrollar un modelo
de gestión de activos mediante las normas ISO 55000, enfocado al mejoramiento de los
procesos de producción de bloques de balsa en la empresa Tecnoblock S.A. Se utilizó
los métodos; analítico, deductivo, inductivo, permitió realizar el diagnóstico del proceso
de producción. Como resultado se obtuvo el análisis de nivel de madurez que consiste
en; diagnóstico de la situación actual del sistema de producción, análisis FODA,
verificación del cumplimiento de los parámetros de la norma, requerimientos en el
contexto de planificación, operación, evaluación, desempeño y mejora. Se concluyó que
el desarrollo de un modelo de gestión de activos aplicando Normas ISO 55000, es
necesario especificar de manera minuciosa cada uno de los requerimientos descritos por
la norma.
Palabras clave: Sistema de Gestión de Activos, Norma ISO 55000, análisis FODA, nivel
de madurez.
INTRODUCTION
The management of physical assets arises from the need of many industries to improve
their processes in order to maximize their competitiveness, increasing the useful life of
the assets by improving their quality and the service it provides, depending on the nature
of the organization in which it operates oriented to increase its life cycle (International
Organization for Standardization, 2014), (Parra, , et al., 2021), (ROSIQUE, A. S., &
Márquez, A. C., 2016).
In most industries the main problem corresponds to undocumented or incomplete
guidelines, processes and procedures, which omit both the correct planning and
execution of work methods and techniques, leading to non-compliance with activities
and planning.
The concept of life cycle can be applicable to a system or process of a certain service
and/or product being indispensable for the sustainability of the business, the due
technical and economic follow-up depend largely on the performance and cost of the life
cycle of its physical assets. This in turn implies the availability and reliability of its assets
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39
with efficiency, preserving the environment and safety (International Organization for
Standardization, 2014), (Castañeda, 2014).
It is common to find in the industries equipment maintenance processes poorly defined
and structured, presenting errors or omissions that form conflicts in the different areas
of the company, due to the lack of documentation in their guidelines, generating mostly
by the staff the non-compliance of the planned activities.
Will the implementation of the ISO 55000 standard improve asset management?
Asset Management deals with the activities coordinated by an organization to obtain
value from its assets. The International Organization for Standardization, through the
ISO 55000, ISO 55001 and ISO 55002:2014 family of standards, establishes the concepts,
requirements, and criteria to fulfill such objective, where the management of assets in
the company is optimized.
The purpose of this article is to provide the necessary guidelines for asset management,
which will be based on the ISO 55000 family of standards, linking the industry, executing
the different activities in the appropriate time, providing value to the asset and
prolonging its useful life, which avoids unnecessary stoppages in production, facilitating
decision making.
The descriptive, non-experimental, analytical, deductive, deductive, inductive and
descriptive method was used to analyze the information of the articles in reference.
The result is an asset management model applying the ISO 55000 Standard, which refers
to measuring the level of maturity.
It is concluded that in order to apply the asset management model according to ISO
55000, it is necessary to specify in detail each of the requirements described by the
standard.
MATERIALS AND METHODS
The non-experimental descriptive method was used, through on-site observation and
the collection of information during visits to the company, in order to know the state of
the company, its strengths, opportunities, weaknesses and threats, in order to establish
a management model for physical assets aimed at improving processes.
The deductive method was used to perform the analysis of information gathering,
digesting from the general to the particular, it was known the restrictions regarding the
implementation of an asset management system. In conjunction with the previous
method, the inductive method was used to obtain conclusions in a general way starting
from assumptions, to the formulation of the facts until arriving at the descriptions of the
results.
The analytical method allowed the diagnosis of the different industrial processes of the
company Tecnoblock S.A. in relation to the operation of physical assets such as
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machinery and through the information provided and the technique of interviewing the
production manager.
Figure 1 Maintenance management components.
DRAFTED BY: Moreira M., Baque L. 2021
RESULTS
By means of the Ishikawa cause-effect diagram, those circumstances to be taken into
consideration of the company's reality are specified, thus allowing to give due importance
to the planning of activities and procedures in the production process when developing
an asset management system (Parra, et al., 2021), (Carrosco, 2016). The following is
shown below:
Figure 2. Cause - Effect Diagram
The development of the SWOT analysis reflects the current situation of the
organization, the strengths and weaknesses that occur most frequently, and thus can
help in decision making, so it is taken into consideration for the study and development
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of strategies to reduce or mitigate the weaknesses through an asset management system,
whose main function is to give value to the asset and increase its useful life.
Figure 3. SWOT matrix of the current situation of the company TECNOBLOCK S.A.
This study mythology allows knowing the current situation of the organization, since in
every economic activity they experience changes in internal as well as external situations
(Rosique, & Márquez, 2016), (Servicio Ecuatoriano de Normalización, 2016), (Baque,
Mera & Vera 2020).
The company TECNOBLOCK S.A. is not apart from this reality, therefore, in order to
have complete knowledge of the organization, as well as its machinery and to be able to
establish strategies in relation to the problems studied, we start from the diagnosis of
the organization, identifying through a modal analysis of failures and effects, which is
determined by the effect or severity of the failures in the process. The criteria used for
FORTALEZAS
-Buena Atención
-Conocimientos del Mercado.
-Satisfacción del Cliente.
-Buena Relación entre Cliente y
Proveedor
OPORTUNIDADES
-Competencia Debil
-Tendencias Favorables en el
Mercado
-Necesidad del Producto
-Disponibilidad de Materia Prima.
DEBILIDADES
-Equipos Obsoletos
-Falta de Capacitación
-Falta de Motivación de los
Recursos Humanos
-Insuficientes Medios Publicitarios
-Escaso Personal de Mantenimiento
AMENAZAS
-Posibles Paros en los
Procesos por Causa del
Cambio Climático.
-Probables Accidentes
-Cambios en las Legislación
-Austeridad Económica
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the verification of the maturity levels are provided by Fidel Márquez Artola in his degree
project Evaluation of Asset Management based on ISO 55000.
Verification of compliance with ISO 55000 standard parameters at Tecnoblock S.A.
From the point of view the industrial maintenance management its main function is the
conservation of the service ensuring that the function it plays in the productive system
is fulfilled in its entirety in economic terms a correct maintenance means the protection
and conservation of investments, the guarantee of productivity and security of its
services (PARRA, et al. , 2021), (DEVIA, Santana, , & Mora, 2017).
Figure 4. Average Maturity Level.
Based on the above elements, the organization's compliance with ISO 55000 asset
management is verified. This verification contains two tools: the evaluation to the top
management and the detailed evaluation, which produces that both are complementary,
having as purpose the understanding in the top management those requirements of the
asset management for the sustainable success in the organization, as well as in the
application of the sections of the standard in detail (Rosique, & Márquez 2016), (Flintsch
2019).
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The analysis of the maturity level in Tecnoblock S.A. showed that 71% of the
requirements set forth in the standard do not exceed Level 1, with only two
requirements at Level 2, therefore, the company is at the lowest level of management,
which is Level 1.
Development of the physical asset management model focused on improving the
processes of the company Tecnoblock S.A.
The physical asset management model is focused on compliance with the requirements
established in the ISO 55001 standard, for this the degree of compliance that the
company has in relation to what is described by the standard is taken as a reference, this
is known as the level of maturity (Rosique, & Márquez, 2016), (PLATFOOT, 2017),
(Quilumbaquí, 2019).
For the development of the asset management model, the standard establishes the
implementation of several requirements, starting with the context of the organization
where it is composed of four points, which refers to the situation in which the company
is currently located, as well as the understanding of its needs and expectations of
stakeholders and determine its scope according to external and internal issues relevant
to its purpose and affecting the ability to achieve the proposed results, aligned and
consistent with the objectives of the organization, as well as its policies (Cárcel, 2016),
(Artola, 2015), (Heredia 2017).
Table 1. Requirements to follow in the process of implementing the asset management model.
Requirements
Detail
Contexts of the
organization
It refers to the situation in which the company currently finds itself, as well as
the understanding of its needs and expectations of interested parties and
determine its scope according to external and internal issues relevant to its
purpose and affecting the ability to achieve the proposed results, aligned and
consistent with the objectives of the organization, as well as its policies.
Leadership
It is related to the conformation of the company, as well as its departments
and responsibilities, also taking much into consideration the leadership and
policies, therefore, the organization chart of the company was structured to
further define the roles and responsibilities of each department integrating as
a fundamental factor the top management, being essential at the time of the
implementation of a management system.
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Planning.
The organization as such must determine the internal and external issues that
affect its ability to achieve these results,
Identify, control and record the assets involved in production processes and
configuration equipment.
Protect the integrity of assets operating in the production process and
configuration equipment.
Preserve the confidentiality of the company's documented information
records.
Support
The necessary competencies of those persons under your control who affect
the performance of the assets, asset management, and the asset management
system must be determined, looking at it from the macro to the individual
point of view.
Use formats that allow monitoring the status of assets, as well as the collection
of information that will support decision making.
Operation
It is recommended to plan actions to address risks and opportunities,
considering that these may change over time.
SWOT format is a type of diagram used to study the strengths, weaknesses,
opportunities and threats in a given situation. Analytical flowchart format
shows the trajectory of a product or process, indicating all the facts subject to
analysis, using the symbol that corresponds to each process. Failure Mode and
Effects Analysis (FMEA) format is a methodology that aims to study the
possible failures in the future "Failure modes". ISHIKAWA's format helps to
raise the causes and effects of a problem.
Performance
evaluation
In order to assess the organization's performance with respect to asset
management, the organization should determine what needs to be monitored
and the methods of monitoring, measurement, analysis and evaluation, bearing
in mind asset performance and asset management, keeping documented
information as evidence of the monitoring results.
Improvement
Take preventive actions by establishing processes to identify potential failures
in asset performance and assess the need for preventive actions. Above all, it
is important to continuously improve the relevance, adequacy and
effectiveness of asset management.
DRAFTED BY: Moreira M., Baque L. 2021
Once the current situation of the company Tecnoblock S.A. is known, the factors that
prevent an effective execution of maintenance work are visualized, so a Physical Asset
Management System is designed to control, measure and evaluate the performance of
processes and seek corrective actions for critical equipment (Servicio Ecuatoriano de
Normalización, 2016). The maturity table is shown where it takes into account all the
criteria of the standard corresponding to ISO 55000, evidencing the degree of
compliance that the organization has with the standard, allowing the opportunity for
improvement in each of the requirements, taking criteria from 1 to 5, with 1 being the
lowest level of management or applicability with the standard and 5 being the maximum
level of management.
Table 2. Maturity Level Assessment Format.
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MATURITY LEVEL
AMBITO
1
5
4. Context of
the
organization
5. Leadership
6. Planning
7. Support
8. Operation
9. Performance
evaluation
10. Improve
In the development of this research project an asset management model is proposed
according to the ISO 55000 standard where the diagnosis of the current situation of the
organization and the internal and external situations are analyzed, so it is taken as a
reference to the publication, "Propuesta para la Gestión Integral de Activos Físicos
dentro del Área de Mantenimiento Vehicular Dirigido a Benemérito Cuerpo de
Bomberos Voluntarios de Cuenca," Cuenca, 2018, where they state in their project that
through the SWOT analysis major weaknesses are detected in the organization, this
being essential to identify those controllable factors such as strengths and weaknesses
of the organization, as well as opportunities and threats, so it is taken into consideration
for the study and proceed to the development of strategies to reduce or mitigate the
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weaknesses through SWOT and FA-DA plans (BASTIDAS, Suarez and Hernandez,
2019), (GUTIÉRREZ, et al. 2019), (. LEÓN Ganchozo, Valero, and Vera, 2020).
To support the technical study of maturity verification, F. M. Artola, "Evaluation of Asset
Management based on ISO 55 000. Theoretical considerations," Santa Clara, 2015, who
indicates that the activities can be assessed within the five possible maturity levels with
each of the requirements of the standard, therefore based on the above, we proceed to
the verification of the organization's compliance with respect to the standard, to situate
the level of strategy, vision and management by top management and operability. Aiming
to determine the opportunities for improvement with respect to the organization and
its understanding of those requirements by asset management (Flintsch, Gerardo 2019),
(PEREZ, 2020).
CONCLUSIONS
To determine the current situation as an object of study, we start from a diagnosis of
the organization through the modal analysis of failures and effects, identifying through
those elements, the equipment with major defects: the boiler, molding machine, planer
and press. In this way the familiarization of its processes, activities and distribution of
the company Tecnoblock S.A. that together with the SWOT analysis allowed to identify
those internal and external factors, inquiring the strengths and weaknesses, as well as
the opportunities and threats that are considered for the development of strategies to
mitigate them through the SWOT-DO and FA-DA analysis.
In the verification of the organization's compliance with the standard, we proceed to the
evaluation of the maturity of the management level and strategies by the top
management and operability, in relation to the above in more detail, we obtained as a
result a poor level of management according to the compliance, 71% of the requirements
do not exceed Level 1 and only two requirements are at Level 2, having the lowest level
of management, which identifies opportunities for improvement with respect to the
organization and the understanding of what is set forth in the standard for the application
of asset management.
For the development of the proposed asset management model, each of the
requirements described in the standard are thoroughly described, establishing policies,
roles and methods for collecting information and following up on each activity to be
carried out, highlighting the need to improve the organizational culture, emphasizing
collaborative work for the development and fulfillment of the objectives set forth in the
management model.
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