processes in a public sector entity

*

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implications of administrative management in the

procurement processes in a public sector entity, with a

qualitative approach, the design was a case study,

interviews were conducted using structured interview

guides, the results of which will allow authorities and

officials to implement corrective measures so that

administrative management and procurement processes

are done efficiently and transparently. The results showed

that there was no interrelation between the phases of

administrative management, deadlines were not met, the

RESUMEN

El objetivo de este trabajo, fue indagar las implicancias que

tuvo la gestión administrativa en los procesos de

adquisiciones en una entidad del sector público, de enfoque

cualitativo, el diseño fue el estudio de casos, se realizaron

Peru pascaa@ucvvirtual.edu.pe, https://orcid.org/0000-0001-8819-3318

a permitir que las autoridades y funcionarios ejecutar las medidas correctivas para que

la gestión administrativa y los procesos de adquisiciones se hagan con eficiencia y

transparencia. Los resultados permitieron conocer que no hubo interrelación entre las

fases de la gestión administrativa, no se cumplieron los plazos, las directivas o manuales

State procurement is carried out worldwide, and is done in different ways, especially in

the procedures and the legal framework that supports them. In this sense, Berriel (2011)

describes how procurement was carried out in Asia, basically in Hong Kong, Nepal and

South Korea, and finally concluded that with appropriate strategies significant changes

can be made, and that the personnel dedicated to corporate procurement should be

competent, specialized, professional and make use of all technologies, so that these

procurements are carried out with transparency. In Latin America, the Inter-American

Network of Government Procurement (RICG) is made up of more than 32 countries

that meet annually to unite all the procurement systems and evaluate whether the

innovations that have been implemented have achieved improvements in government

law in a thorough way in the procurement processes, this will allow the acquisitions to

be made in a timely manner, under better conditions of prices, quality that ensure

transparency in each state entity, i.e. it is sought that the acquisitions are efficient, try to

end the acts of corruption. This study will allow the entity to correct and prevent its

officials from infringing and committing illicit acts when they make use of the state

contracting law, dictating measures and directives that will allow direct acquisitions, small

purchases, bids, etc., to be carried out properly, These measures and directives will

allow direct acquisitions, small purchases, bids, etc., to be carried out properly, for which

they must have control policies, carry out follow-ups with the purpose of improving the

procedures that are executed in the administrative management, achieve transparency,

budget items are not properly used. Consequently, in order to execute the stages of

the contracts, it is necessary to plan the Annual Operational Plan and train the staff that

executes this programming, thus being able to effectively control and evaluate the

management. Corruption manages acquisitions and services on the awards that are made

is no control of suppliers, there is no register, adequate guarantees are not required in

order to ensure that suppliers comply with what they offer. Finally, Rossi, Murillo and

Puente, (2002) in their article affirmed that there is no transparency and that corruption

must be fought, which acts in different ways, one of them is how public officials are

induced to act against the regulations, since they are given rewards to favor suppliers.

The results of this research allow us to visualize that if the administrative management

improves efficiently and has adequate information about the products it needs, it will

solve these corrupt and irregular activities in state purchases.

In relation to the previous national works, it was specified the weakness in the

information systems, monitoring should be carried out, allowing to evaluate the users,

carried out, the risks to be evaluated and the tasks on managerial control will be of

benefit to the community.

Regarding the theoretical reference framework, the following categories have been

taken into account: administrative management and procurement of goods,

administrative management is a way of managing and directing a professional activity to

achieve the resources, the goals for its execution, that is, to organize the systems. In the

same way Münch, (2014) stated that administration has functions, the knowledge of

which is vital in order to apply the procedure, rules, techniques and management

handles. The following sub-categories were taken into account: planning, defined by

Münch, (2014) is how the processes and the direction taken by the entity are defined,

of the company. The organization is a process where the structure of an organization is

defined. As for the subcategory management according to Münch, (2014) is the

execution of the stages of an administrative process by directing, guiding the assets, and

leading through the leader. On the other hand, it is the phase in which managers exert

as measuring the actual results with respect to the plans, detecting errors and taking

corrective measures.

The category Assets refers to the resources required by the entity to fulfill its purposes

and meet its goals. Also, according to the United Nations Organization (UNO), goods

are things whether movable or immovable, tangible or intangible, and the vouchers that

certify the ownership of these assets. According to the contracting law, the

subcategories considered were the programming phase and preparatory acts, the needs

are determined, the PAC is approved, the institutional budget, the referential value is

determined, the types of selection process to be convened, the special committee is

appointed and here the bases are prepared and approved. The subcategory selection

analyzed and evaluated the employees of the logistics area, in the period from 2013 to

2018. Despite the fact that the state entities are governed by the same regulations, it

was possible to observe deficiencies such as those detailed, the documents of the

companies were not adequately reviewed, because some companies surprised with false

documentation to prove their experience, quotations were found from bidders who

were not of the item to be contracted, These shortcomings are detrimental to the entity

and therefore a series of controls should be implemented, as well as a review of obsolete

manuals and directives, so that employees can perform their duties in a transparent

manner.

As for the justification, the theoretical justification, in this study with the efficient

approaches, techniques to obtain and achieve the objectives, according to the categories

of research, so that the results obtained serve for future research. Likewise, this

research contributes because according to the deficiencies found, it will allow the entity

to make improvements in its management from the planning of its processes, to

(2010) because it investigates the phenomena that happen in their usual context, the

design used was the case study, which according to Atonal, (2020) is a very rigorous

method, because it seeks to explain how and why they happen, the method was

inductive, which according to Rodriguez and Perez, (2017) is analyzed from the particular

to the general. This research took place at INEI, the governing institution of the national

statistical system, with seven participants, including managers and personnel specialized

in the area of hiring.

As techniques for obtaining the data, the interview was used, which is a set of procedures

involving the interviewer and the interviewee; 19 open questions were used, while the

documentary analysis, according to Cunha (1989), is the review of the information

We worked with two categories: administrative management and goods and services;

the subcategories of administrative management were planning, organization, direction

and control, and the subcategories of goods and services were the programming phase

and preparatory acts, the selection phase and the contractual phase. In the present study

the scientific rigor was done with the recent regulations of the Universidad César

Vallejo, using credibility, confirmability and transferability, respecting the original

information without adulterating the information.

Finally, to carry out the analysis of the seven interviews that were transcribed,

categorized and codified, two emerging categories were obtained, and finally, the

triangulation of the data was carried out according to the explicitness of the qualitative

RESULTS

This analysis is the product of triangulation (a method where 3 or more aspects or

different observers or different data sources are used).

management in the processes of procurement of goods and services at the National

Institute of Statistics and Informatics. The interviewees responded in a general way that

these implications occurred in the administrative management in the development of the

acquisition of goods and services due to a lack of coordination between the areas that

in the entities is vital because it allows correcting errors through the recommendations

that are given, In this way we avoid any act of corruption, in the programming stage and

preparatory acts, delays in the processes must be corrected, price inquiries must be

carried out as indicated in the procurement regulations, this allows deficiencies to be

avoided and it is key that the procurement area has a staff with experience in the

procurement law and is continuously fed back with training, In the selection phase, the

Special Committee's overloaded work on certain occasions causes delays in the awarding

of contracts because they prioritize their activities, which is why the Committee should

be given support.

In the coding process resulting from the interview, two categories, training and

standardizing strategies that allow for the development of activities for the benefit of the

company. These trainings are vital and important because in the face of constant changes

in the contracting law, the personnel working in the contracting area must be

continuously trained to improve their performance.

Personnel selection, according to Armijos, Bermúdez and Mora (2019), starts with the

definition of the mandatory criteria to fill an open position, in relation to the objectives

of the entity and the policies and programs to ensure the entry of suitable personnel; on

these bases the candidates are chosen. The interviewees said that the selection of

personnel is essential, it allows having personnel with experience, certified in contracting,

in order to fulfill their work in the supply area and it is important for the entity to have

is likely that due to the poor performance of the personnel, mistakes are made as

described in the results, it is essential that the entity is supervised and fulfills its role. The

entity must supervise and monitor its employees so that their work is transparent. In

reference to the fiscal year budget law, this is based on the fact that the regulations

the National Institute of Statistics and Informatics, the interviewees stated that these

implications occurred because there was no coordination between areas, lack of

planning, providing the area with suitable personnel to carry out their work in a timely

manner and thus the institution meets its objectives. In this sense. On the other hand,

Navarrete, Reyna, Haro, García (2019) in their article argued that the entities need to

plan, control and evaluate, their work within their day and in this way the purposes of

the entity are achieved. Likewise, the interviewees mentioned that the directives and

the MOF need to be updated, and that the hierarchies and functions of the personnel

need to be established and ordered. On the other hand, the interviewees on prevention,

validation and correction agree that it is necessary that the recommendations made by

proposals, these should be made within the deadlines provided for that reason the

Special Committee should be strengthened and given the necessary support, contracts

should have follow-up and monitoring, to apply penalties when appropriate. In that

sense, Damian, (2018) in his research, argued, that there is weakness in the information

systems, because there is no follow-up according to the rules provided for these

processes, in the scheduled times. For an entity to be efficient in its management,

planning, organization, direction and control must be complied with, there must be an

interrelation, all obsolete directives or manuals must be changed, and there must be

personnel prepared to develop the goals set by the entity in a timely and effective

manner, for the benefit of the population.

contracting area, ensure that procurement processes are carried out in accordance with

the approved plans, and that the agencies involved supervise and make corrective actions

in a timely manner. The projects included in the Annual Procurement Plan are the ones

that cause many problems, there is an obsolete manual of functions, there is no follow-

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