This research called "Application of the PHVA cycle to

increase productivity in the Frescor production area of the

company ARY Servicios Generales S.A.C, 2020", aims to

increase productivity by using the PHVA cycle. This

research is classified as experimental, since the application

of this technique will be applied to all operators in the area

under study. Also, the ABC classification was used because

with this tool we can determine the level of rotation of the

products manufactured by this organization, once the

the productivity of both labor and raw material increased

by 27% and 33% respectively. Under this context, we

sought to ratify the

cycle allows us to increase the productivity of organizations.

Key words: Productivity, PHVA Cycle, incremental

de los productos que fabrica esta organización, una vez obtenida los resultados se volvió

a aplicar la misma herramienta la cual determino que existen 11 productos con un alto

nivel de rotación. Dentro de esta investigación se utilizó una entrevista, metodología de

5´S, y la estandarización de métodos de trabajo. Por consiguiente, para evaluar

productividad se tomó un producto como muestra en donde podemos observar que la

productividad tanto de mano de obra como de materia prima aumentaron en un 27% y

33% respectivamente. Bajo este contexto, se buscó ratificar los

resultados haciendo una prueba de hipótesis en la cual pudimos concluir que la aplicación

del ciclo PHVA permite elevar la productividad de las organizaciones.

may also be oriented to a specific target audience.

In a research elaborated in 2017, by Intradevco S.A.C. company dedicated to the

elaboration and promotion of cleaning products both domestic and personal hygiene

products which in turn is dedicated to manage some brands in Peru as Dento, Patito

among others , it was determined an increase in the productivity of resources thanks to

the quality system and the standardization that is used; thus being able to overcome the

fall that was generated in companies of the same sector in the same year.

Under this context in May 2019, in the department of La Libertad, the BCR published

the results of the productivity indicators of the sector under study, which recorded an

increase over previous years, this increase was generated due to the high demand for

production area. In order to determine and demonstrate the problems

of this company, the fishbone tool was used, which resulted in a decrease

in productivity in the production line and it was also found that the

processes are not standardized in addition to the lack of commitment on

the part of workers. All these problems found will lead to a bad quality

to diagnose the situation and therefore find as many defects as possible in the process.

Likewise, the Pareto diagram was used to recognize the defects in some product models

so that finally the standardization could be carried out with the appropriate

improvements. This whole process led to a more optimal product quality (Vásquez-

Vargas et al., 2018, p-23).

standardization in the processes and thus avoid customer complaints. After applying

the Deming cycle, it was possible to observe an improvement in the reduction of

complaints by determining productivity, effectiveness and efficiency through a time

study (2018, p. 24).

In the same way, it is of vital importance to be able to base this research in a theoretical

way, for this we must begin to know the concept of quality where it is stated that

quality is defined as certain characteristics of a good or service obtained in the

production process that will satisfy the needs and/or requirements of the customer.

Also, it must exceed customer expectations, this is achieved with quality management

which is described as the relationship between quality improvement and user

tools, (Schniepp, 2019) indicates that currently two types of quality tools prevail such

as: quality improvement tools and quality control tools. Both are used to establish

causes and/or drawbacks in order to find solutions. The quality control tools are made

up of: Ishikawa diagrams, data collection sheet, control charts, Pareto diagram,

stratification and finally the scatter diagrams however the quality improvement tools,

which are used when there is no specific information of the problem. These tools are

Within this group of tools we have affinity diagrams, relationship diagram and tree

diagram (Novillo et al., 2017, p. 20).

This is why Gueorguiev & Sakakushev, (2016) states that today, says that many

organizations seek accreditation in the ISO 9001:2015 standard as this standard aims to

meet the requirements that every organization must have in order to meet customer

H (Do), V (Check), A (Act).

Conceptualizing the Deming cycle or PHVA cycle, the first stage of

planning as the evaluation and fixing of the problems together with their

possible solutions so that they can finally be selected and contrasted with

the existing hypotheses. In the "Do" stage, what was planned is carried

out with the sole purpose of being able to solve the problems. In Verify,

the results obtained are contrasted in order to then make a decision and

act. In this last stage, all the inevitable changes are made in order to obtain

the best results (Valgreen et al., 2019, p. 14).

In order to measure productivity the following formula is used

Therefore, in order to increase it, the relationship between the two must have

formulas, firstly the productivity of labor at

The type of research was applied, experimental design, quantitative approach. The

application of a pre-test and post-test was used after the stimulus was applied. According

to the evaluation of characteristics of continuous improvement in the PHVA cycle, we

have 3 dimensions: Plan, Do and Check and Act. For the productivity variable, the

evaluation of its characteristics through its dimensions: raw material productivity and

research is of a census type.

In this research, the author commits himself to honesty in the results and to respect

the ownership of each one of the data provided by the company and only to manipulate

the data obtained through its data collection instruments.

The third stage showed the results of the implementation of the proposals before the

possible solutions. As a first proposal, the failures were identified and a standardization

of the process was carried out. For this purpose, control cards were elaborated, which

led to identify the causes of these errors and improvement solutions were proposed so

that finally the processes could be re-inspected with the objective of identifying the

their performance in their work place and thus increase productivity.

The last proposal was to improve processes by identifying unproductive activities or, in

other words, those that do not generate value.

Finally, in the last stage, the productivity after the implementation of the improvements

was determined, which led to determine that the productivity of the previously selected

product had decreased since the man hour is now 0.2023 and the productivity of raw

material is 0.195 units/soles.

In this research the current productivity of the company ARY Servicios Generales S.A.C.

environment. Likewise, it also confirms the theory of Intradevco in its

article in 2017 where it indicates that the cleaning products category has

suffered a huge drop as this is due to the lack of standardization that

companies have (Blanco & Tejeda, 2015, p. 17).

To find productivity there are several methods such as Grados and Obregón suggests

because for these authors, efficiency and effectiveness should be determined without

considering the standard time; however, in this research this measure was taken into

consideration since it allowed finding the activities that did not generate value for the

processes and in turn caused downtime (2018, p. 21).

It is concluded that the productivity of the company Ary Servicios Generales is low with

respect to the product Lejía 4L since initially the productivity of labor is 0.2421 and that

of raw material is 0.244 soles units, this problem is due to the fact that there is no

standardization in its processes. The standardization of its processes reduced the

4L bleach product. Finally, it is concluded that the application of the PHVA Cycle

increases labor productivity as well as raw material productivity.

Vásquez-Vargas, A., Arredondo-Soto, K. C., Carrillo-Gutiérrez, T., & Ravelo, G. (2018).

Applying the Plan-Do-Check-Act (PDCA) cycle to reduce the defects in the

https://doi.org/10.3390/app8112181. https://doi.org/10.3390/app8112181.

Schniepp, S. J. (2019). Quality Risk Management Plans Create Effective Quality Systems.